About us:Care on Call (NZ) Ltd is a well-respected healthcare provider, 100% New Zealand owned, which specialises in personalised in-home care services to privately funded clients, MOH and ACC. Our agency specialises in home help, family care, elderly care, child care, aged care, serious injury support, dementia care and palliative care. About the role: We are currently looking for a Care Coordinator to join our fantastic team in Auckland on a permanent full-time basis (Monday to Friday – 8.30am - 5pm).In this role, you will bring your remarkable customer service experience, your incredible organisational and administrator skills as well as compassion.The core responsibility of this position is to work with a portfolio of clients and ensure that they have the required level of support and care, by: Managing the client rostersScheduling caregiversEntering shifts into our computer systemReceiving incoming calls from clients and caregiversVisiting clients and completing service plansProviding excellent customer service at all timesAnswering to client and caregivers enquiries in timely and professional mannerDevelop and maintain excellent professional relationships with existing clients What we need from you: Exceptional customer service skills over the phone, face to face and via emailExcellent communication skills, including friendly and polite telephone mannerAbility to multitask by managing your portfolio as well as being on a busy phone queueAbility to work well under pressureProficient computer skills including MS officeA current Full Drivers Licence (travel to visit clients is required)Excellent time management with a strong sense of urgencyAbility to work autonomously and being able to work in a team environmentProblem solvingAdministration skillsKnowledge of the Healthcare industry is desired but not requiredIf this role sounds like a challenge you are up to, please send you CV and cover letter to yulia@careoncall.co.nz. For a private chat or further information please do not hesitate to call Yulia | Auckland Regional Manager | 09 414 2900 New Zealand - NZ Auckland Auckland Central

Care Coordinator

  • Permanent Full-time role
  • Auckland CBD location
  • Friendly and supportive team

About us:

Care on Call (NZ) Ltd is a well-respected healthcare provider, 100% New Zealand owned, which specialises in personalised in-home care services to privately funded clients, MOH and ACC. Our agency specialises in home help, family care, elderly care, child care, aged care, serious injury support, dementia care and palliative care.


About the role:


We are currently looking for a Care Coordinator to join our fantastic team in Auckland on a permanent full-time basis (Monday to Friday – 8.30am - 5pm).

In this role, you will bring your remarkable customer service experience, your incredible organisational and administrator skills as well as compassion.

The core responsibility of this position is to work with a portfolio of clients and ensure that they have the required level of support and care, by: 

  • Managing the client rosters
  • Scheduling caregivers
  • Entering shifts into our computer system
  • Receiving incoming calls from clients and caregivers
  • Visiting clients and completing service plans
  • Providing excellent customer service at all times
  • Answering to client and caregivers enquiries in timely and professional manner
  • Develop and maintain excellent professional relationships with existing clients


What we need from you: 

  • Exceptional customer service skills over the phone, face to face and via email
  • Excellent communication skills, including friendly and polite telephone manner
  • Ability to multitask by managing your portfolio as well as being on a busy phone queue
  • Ability to work well under pressure
  • Proficient computer skills including MS office
  • A current Full Drivers Licence (travel to visit clients is required)
  • Excellent time management with a strong sense of urgency
  • Ability to work autonomously and being able to work in a team environment
  • Problem solving
  • Administration skills
  • Knowledge of the Healthcare industry is desired but not required

If this role sounds like a challenge you are up to, please send you CV and cover letter to yulia@careoncall.co.nz. For a private chat or further information please do not hesitate to call Yulia | Auckland Regional Manager | 09 414 2900

 

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Yulia on 0800 990 011, quoting Ref No. AKLD - CC-23/05.

 

 

“I just had an emotional phone call from Catherine who is the sister of our home care client who recently passed. Catherine wanted to pass on her gratitude to all of our Medcall team who looked after her sister.  She said they were all wonderful, caring ladies who she would like to have care for her when it’s her time! Their home wasn’t in the best shape but when Catherine came down to visit, the house was immaculate with things like flowers hand pick from the garden & every room was spick n span!  Her sister was cared for beautifully and they feel so grateful that we were part of the end of her life.”  Claudia Hamilton takes a call from one of our homecare clients family members – Bay of Plenty.

Wonderful, caring ladies!