Medcall constantly engages with the health sector via social media, direct email and networking.  We offer interesting, refreshing, and knowledgeable information to our staff, clients and visitors to our website. We write 98% of all our blogs and articles based on our opinions, experience and what we believe might be of interest to others.

Supporting awesome people to consider caregiving for the elderly

As you will all probably know, there is a shortage of caregivers and nurses in the aged care sector throughout New Zealand.  If we think about the factors that impact staffing in service sectors such as aged care; NZ has low unemployment rates, immigration changes that impact our overseas workers in this sector, an ageing population (e.g. increase in demand) and the fact that caring for the elderly can be quite a ‘personal’ role.  I guess other factors that might also impact people applying to work in this sector is that many don’t know much about it – and may have ideas about what the role is like without really knowing.  I was reading on Facebook (such an interesting place for people to nut off) recently that some people thought they would hate working in aged care because it is hard work, poor pay and tough environment.  Other comments made me realise that people just don’t know much about it all.  Firstly, thanks to Kristine Bartlett and the recent equal pay settlement, wages are better for caregivers.  As of today, someone with no experience starts on $19.80/hour and if you have the relevant training you could earn $24.50/hour and these go up over the next few years in a couple of increments and training/development opportunities are available for caregivers, making this a real career option for people.  I loved shift work too when I did it, going to do groceries or be on the road when most others were not is wicked!!

Caring for the elderly is an awesome job.  I hate to use the word ‘privilege’ because it seems to be bandied around a lot and has lost some meaning, but actually caring for the elderly and being part of this sector is a kind of privilege.  The facilities and services have improved out of sight over years, and you will know driving around that a number of rest homes/hospitals these days look like and feel like resorts!  When I think of working in rest homes, I think of words like respect, fun, compassion, learning, supporting, doing my best and helping others to get the best out of their day.  I think about my own folks and how I would like them to be treated if they were living in a rest home or hospital.  I think about the stories I have been told by residents / patients and the families I have got to know through working in aged care.  I think about the awesome caregivers, nurses, managers, staff who go above and beyond to make other people’s lives better.  Seriously – it is an awesome job.

So how do we try and improve staffing in aged care?  I am not going to push any political position (you know what they say about discussing politics), and so I am just giving an opinion based on years working in this sector and loving this sector.  No doubt some of what I say might be unpopular, but I believe it to be true.  We need a whole bunch of strategies to attract people to aged care and that includes things like:

  • make sure everyone understands what the role is like
  • be proud of working in this sector
  • advertise the $$, the training and the options for people – it is what it is, lets celebrate the successes of the past few years
  • welcome people from all cultures and backgrounds – if you have the right personal attributes, compassion, a strong work ethic and live guided by integrity then I hope you think about this as a career
  • support overseas workers as caregivers and RN’s, and really help them to settle, grow and develop in this industry and NZ too

Another strategy is to go straight to NZ’ers who might not have thought about this as a profession or are wanting to work but not sure how to get involved!

MSD and Medcall are doing exactly that.  Working in partnership with each other, Medcall is going straight to people currently receiving various forms of work / income support and talking to them about caregiving.  Each person that seems keen, we are providing them with coaching, seminars, training and completing a recruitment process to really help them (and us) check that this is what they want to do.  After this part of the programme is complete, we are introducing these potential caregivers to employers and supporting them into jobs!  We have managed this employer part in a couple of different ways, but one of the best strategies was a recent ’employer expo’ held in Auckland.  Whilst this was kind of nicknames a ‘speed dating’ expo, essentially it was an awesome few hours where a number of employers got to meet super keen, super ready and super prepared people wanting to work as caregivers.  It was a fun, colourful, kind of noisy and really positive few hours, and we were delighted with the number of people who presented themselves with class and soon had job offers!

Medcall and MSD are continuing this programme around New Zealand.

This is a programme for people currently receiving specific benefits through MSD, and if you think you might be eligible/keen then get in touch with your contact at MSD.  Medcall is stoked to be part of this programme, and for me, I have really loved meeting people so keen to get into work and really energised by caregiving as an option for them!

If you want to know more then please contact Jane Clements;

08/11/2018 -

Training and professional development opportunities!! Check it out.

Clinical Updates – Care Training on line and Clinical Update newsletter May 2017 – Leigh


There is only a few days left to register for Holistic Approach to Mental Health.  With the large number of mental health residents in facilities, I have to say I am surprised that there are such a small number of registrations.  This is a really hot topic and so necessary to help you care for people appropriately.  This is relevant for anyone working in where people with mental health issues are found be it Medical Centres, Residential or Home Care, Public Hospital care or even midwives.  If you have any specifics that you want covered, please forward the questions to me and I will forward on to Angela Spalding.

2017 Programme

11th May             

Holistic approach to mental health with Angela Spalding, Clinical Nurse Specialist, Primary Care Liaison and Intake and assessment at Counties Manukau District Health Board.   $150 incl gst. Registrations are open


15th June            

Understanding Mental Health disorders across the lifespan including anxiety disorders, bi-polar with Angela Spalding, Clinical Nurse Specialist, Primary Care Liaison and Intake and  assessment at Counties Manukau District Health Board.

Registrations are open

17th August          

Wound care with Amanda Palmer Independent Wound Care Specialist

Registrations are open

2nd November     

Stroke management with Dr Julia Slark, Senior Lecturer, University of Auckland

Registrations are open

NB:  All Clinical Updates have limited numbers.  These courses are only held in Auckland.



04/05/2017 -

Changes in H&S and employment legislation

The Health and Safety at Work Act came into affect last year, and changes have been made that affect us all. Some of the key differences for Medcall are:

  • Requirement to give workers the highest level of protection reasonably practicable against harm from hazards and risk at work
  • New duties imposed on those best able to control risks (including duties on workers)
  • Increased penalties for breach
  • Due diligence obligations on those who run businesses
  • Duties to cooperate with other duty holders

HSWA ensures that everyone has a role to play and makes everyone’s responsibilities clear:

  • Businesses have the primary responsibility for the health and safety of their workers and any other workers they influence or direct. They are also responsible for the health and safety of people at risk from the work of their business.
  • Officers (company directors, partners, board members, chief executives) must do due diligence to make sure the business understands and is meeting its health and safety responsibilities.
  • Workers must take reasonable care for their own health and safety and that their actions don’t adversely affect the health and safety of others.
  • Workers must also follow any reasonable health and safety instruction given to them by the business and cooperate with any reasonable business policy or procedure relating to health and safety in the workplace.
  • Other people who come into the workplace, such as visitors or customers, also have some health and safety duties to ensure that their actions don’t adversely affect the health and safety of others.

Medcall’s Health and Safety Management practices are available via the website log / portal for staff – or you can just ask for a copy.  Also the new employment agreements and our business policies are updated and available via portal or from one of your consultants.


Please work with us – let us know of any issues you have in the work place – be proactive and we will support you!  

29/03/2017 -

Amazing achievement Aman Prasad – Medcall nurse and H&S Rep!

Aman Prasad – Medcall’s NZQA trained H&S Rep!!  We are so proud!

Aman says “I have been given the opportunity to write few lines about myself and in particular about my passion for health and safety.

I am a registered nurse with Medcall and loving my role with this beautiful organisation who genuinely support professional development of their employees. Not so long ago, I took on the role of HEALTH & SAFETY CHAMPION. I strongly believe in “the safety of employees”. We need to be safe and protected before we are able to provide quality care to our patients.

Workplace Health and Safety is a very important yet very harsh and dry subject. Unlike ‘sexy’ topics like travel, fashion, or food, that by nature provoke positive thoughts, and convey engaging messages, H&S is often associated with negativity. I had the same mindset but it changed after I recently attended NZQA recognised Health and Safety training which was held Jet Park Hotel & Conference Centre (not to mention I was treated to a 3-course lunch and it was all paid by Medcall). I gained indepth knowledge about the role of H&S rep and how I can best support you with any H&S issues that you are or might experience in future at your temp work environment;

Medcall Health and Safety committee will soon post their member’s contact details on Medcall website and you can get hold of us anytime you like; except when most of us are sleeping at I strongly encourage you to flag any issues that’s affecting you or patients at your work environment. We are here to listen to you and resolve issues to the best we can.

Since I am now NZQA qualified, I can issue PINs(Provisional Improvement Notices) under Health & Safety at Work Act 2015 – i.e. “shut the building”. Of course, this my last resort and there is a process involved before we can come to this conclusion.

Always remember: “Health and safety is a serious business and can have costly consequences if ignored or fudged” – with this note, Thanks for reading. Take care and have a good day.

Your Colleague,

Aman Prasad.  RN/H&S Champ.

Jane Clements:  ” we are super proud of Aman and his achievements!!  Medcall is committed to your health and safety and we hope simply want to encourage all our team to feel confident and open if you have any h&S concerns, questions or queries and to get in touch.  Our goal is to understand, learn, improve, prevent and also be responsible and accountable about H&S and WE are all in this TOGETHER!

23/02/2017 -

Grey Matter – a bit of information

We’d like to introduce you to another newsletter that the Ministry of Health Library prepares. The Grey Matter newsletter provides monthly access to a selection of recent NGO, Think Tank, and International Government reports related to health.
Information is arranged by topic, allowing readers to quickly find their areas of
interest. If you’d like to subscribe to Grey Matter, email
(taken from Jelica’s Link – issue 26  with thanks!!)Gerontology Couple

15/06/2016 -

Pressure injuries – excellent information

Pressure injuries – excellent information

As Pressure injuries (PI) are HealthCERT project this year to gather data around serious pressure injuries in aged care which will lead to awareness raising and positive outcomes for both residents and providers, I thought it may be helpful to remind ourselves about the importance for all staff to refresh ourselves on how to prevent PI’s! The below is from the First do no harm brochure, which I believe is clear and easy to understand info.
A pressure injury is an area of damaged skin and flesh caused by staying in one position for too long (e.g. prolonged sitting or lying).
Pressure injuries are also sometimes known as bed sores, pressure sores, pressure areas or pressure ulcers. They can develop in a matter of hours and usually begin with the skin changing colour. Pain or discomfort may occur.  If the pressure is not relieved regularly, skin can be damaged ranging from a blister to a
deep open wound. Which parts of the body are most vulnerable?  Pressure injuries develop on parts of the body that take the weight and where the bone is
close to the surface.
Lying on back: head shoulder elbow buttock heel, toes
Lying on stomach: head, elbow chin chest reproductive organ knee toes,
Lying on side: ear shoulder elbow (outer) hip knee (outer) heel knee (inner) ankle
Sitting: head shoulder sacrum buttock heel
Who is at risk of getting a pressure injury? People are at risk if they:
• spend long periods of time in bed
• are in a wheelchair or sit for long periods of time in a chair
• have difficulty moving about
• have a serious illness or had major surgery
• have damp skin from sweating or incontinence (e.g. difficulty getting to the toilet in time, loss of bladder or bowel control)
• have loss of feeling (e.g. due to epidural, diabetes or following a stroke) or poor blood flow
• do not eat a balanced diet or have enough fluids to drink.
Despite the risks pressure injuries can be avoided…
What can you do to prevent pressure injuries? If a person is in bed:
• Change position every two to three hours, moving between the back and sides
• Use pillows to stop knees and ankles touching each other, particularly when person is lying on their side
• Try to avoid creases in the bed linen
• If sitting up in bed, be aware that sliding down the bed can cause a pressure injury to bottom and heels
If person is in a wheelchair: Relieve pressure by leaning forward, or leaning side to side for a few minutes every half hour.
What else can be done to help?
• A healthy diet and drink plenty fluids
• Keep skin clean and dry
• Good and safe continence management.
Pressure injuries can sometimes occur even if everything is being done to prevent them.
Acknowledgement: Developed by Counties Manukau Health and adapted by Auckland

15/06/2016 -

Awesome Gerentology info

Wow, WDHB has the most brilliant resources on their website for us who are involved in gerentology, and I wanted to link that to our website so that you can see some the awesome work and resources available!  <img class="aligncenter size-full wp-image-1556" src="http://www.medcall the best weight loss” alt=”Gerontology Couple” width=”478″ height=”300″ srcset=” 478w,×188.jpg 300w” sizes=”(max-width: 478px) 100vw, 478px” />Educating and supporting professional development for aged care workers is essential.  This is a sector that struggles with funding in terms of the direct wages paid to staff and may not seem as ‘exciting’ or ‘glam’ as other health sectors – but I think the opposite!   Continue reading →

09/11/2015 -

2 girls – one business. What it is like to run Medcall.

What's it like running Medcall photo



You know going into business can be a very, scary prospect for many of us!  Even more challenging – a business within the grossly underfunded, massively growing Aged Care Sector.  But everyone relax, these two have it in hand!

I interviewed the two owners of Medcall (Jane and Andi) and was enthralled by their candid, straightforward and knowledgeable take on what they do and the industry…read on! Continue reading →

20/08/2015 -

Acknowledge your contractors, temps, part time people & consultants – it can be a bit lonely sometimes…

Last week I had ‘a’ birthday and like most people over the age of 40 – you kind of don’t celebrate.  What is more when you are a contractor like me, you certainly don’t expect your clients team to celebrate it either…after all, although they are always respectful and involve you, you aren’t there each day, at the conferences, the outings…so never really are a ‘real’ part of the team.LisaGarritysbirthday Continue reading →

15/07/2015 -

HEALTH & SAFETY for those in Care Management Jobs



<img class="aligncenter wp-image-1437 size-full" src="http://www this” alt=”health and safety caregiver jobs” width=”467″ height=”350″ srcset=” 467w,×225.jpg 300w” sizes=”(max-width: 467px) 100vw, 467px” />


Care management jobs are more than just caring for residents or patients ……. it is also important to care for yourself, your team and your environment!

2014 was the year that saw us have a big focus about our own Medcall bureau carer’s nurses and support workers health and safety.  Continue reading →

23/06/2015 -

Elder Abuse – What the HECK is it all about?!

elder abuse old lady

It is difficult for some of us to believe that there is such a thing as Elder Abuse, but there is – AND in New Zealand.  Would you believe that 8% of abuse happens in a rest home the remaining 92% is committed in the home and a staggering high percentage are committed by family members?

Continue reading →

12/06/2015 -

GO THE WARRIORS…not just the mighty Vodafone ones…

<img class="aligncenter wp-image-725 size-full" src="http://www how to lose fat” alt=”medcall vodafone warriors tickets” width=”491″ height=”350″ />

but our very own ones in bureau jobs!

You know how sometimes you look at another brand and you go, wow…they kind of ‘fit’ with us?

Well that is what we have done with the Vodafone Warriors.  We have wanted a way to give something back to our staff in bureau jobs, something they could enjoy with a friend/family member or partner and let their hair down, but something that really related to how we operate as a company. Continue reading →

03/06/2015 -

Why LinkedIN for Healthcare Jobs?

LinkedIn logo

Did you know having a good profile on LinkedIN will help you get healthcare jobs?

There are over 1 million LinkedIn users in NZ and growing – take note of that number!.  It is now widely used by both internal and external recruiters to advertise their healthcare jobs and look for candidates.  A quality LinkedIn profile is quickly becoming an essential element of a complete career marketing package. Continue reading →

26/05/2015 -

The Future of Hospital Management Jobs?

hospital management jobs

What’s does the future of Aged Care Management look like?
There seems increasingly to be a move away from traditional clinically qualified managers in hospital management jobs, to more of a focus on a business management model. Continue reading →

30/10/2014 -

Clinical Nurse Leader jobs

Nurse Guidance

It’s the best of both worlds really; the essence of nursing – providing clinical expertise to people in need, alleviating or soothing pain and stress, and making patients feel better – combined with the ability to lead and mentor, providing a safe clinical environment where more junior staff are supported and managed. Continue reading →

29/10/2014 -

Why Aged Care jobs?

Happy Old Aged

With the ever increasing number of older people in the community requiring care, whether that is in their own homes or in residential facilities, there is an ongoing need for committed and qualified people to provide these services. Continue reading →

29/10/2014 -

How to Empower Caregivers in Aged Care Jobs

We can do it

I was reading some comments from Leigh Kelly on her website recently about her definition of a caregiver and how to empower caregivers through training and it prompted me to think about what a caregiver is for us at Medcall Health Personnel Limited.

Continue reading →

28/10/2014 -

How Do We Talk With Our Folks And Older Loved Ones About…”What If?”

Talking to Our Folks

I am a Registered Nurse and am in my mid (ish) 40’s. My folks are both 80 over next 2 years and are generally fit, well and feisty ha ha!
I have an awesome relationship with them and we are an open, communicative family. We are each and all very independent (that is my excuse for not visiting them enough) and don’t interfere in each others lives – but we would do anything for each other if needed. Continue reading →

25/09/2014 -

Supporting New Grad RN’s into Entry Programmes

Nursing Graduates

Supporting New Grad RN’s into entry programmes and linking this to a sustainable workforce.

The landscape of nursing in New Zealand has changed significantly over the past 25-odd years since I graduated as a Registered Nurse.  We are faced with increasing staffing challenges as we grapple with short, medium and longer term nursing shortages and an aging population with a well documented future demand that might outweigh supply for nurses/clinical health care professionals.  Continue reading →

10/08/2014 -

My Auckland Mixed Bag Ed Experience

Accident and Emergency Sign

Another 2 months has passed by since my blog about the changing role of nurses (as I see it) over the past 10 years or so.  Sadly since I last blogged two of my four children have had a wee stint in ED – (don’t ask!!).  I had 2 vastly different experiences as a parent/step parent both those times which did little to dispel my questions about what it is like to be a nurse ‘today’.

Continue reading →

22/03/2014 -

Has Nursing Changed? – Article for Eldernet

District Nurse Training

I am a new blogger with Eldernet, but hope to have the chance to ‘talk’ over the web every month, therefore I decided to start my blogging with a bit of a story about me. My name is Jane Clements, and I am born and bred Kiwi, with a Military Dad, Bank Manager Mum and businessman Brother. Continue reading →

20/03/2014 -

Wonder Women Nursing!

wonder woman nurse

I have returned to work after 10 days off.  10 days of couriering my children to their social events and trying to live vicariously through their fun without making it obvious.  I am only kidding, I don’t want to run around trying to get to every party happening, whilst constantly readjusting my clothes/make up and hair.  I want to have fun and try things that make me giggle or make me nervous – but not all the time!! Continue reading →

22/01/2014 -

Medcall has been a marvellous company to work with. They have experienced and friendly mentors who have guided me through my journey at Medcall. One can work the shifts that best suit their lifestyles.

Preet Sarwara – Bureau team member